Privacy policy

At Shiba's Closet, we respect your privacy and take the security of your personal information seriously. We collect only the information we need to provide you with a smooth shopping experience, process your orders, and communicate with you when necessary.

We do not sell, rent, or trade your personal information to other companies.

Information We Collect

When you shop with us, we may collect information such as:

  • Your name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment and transaction information

  • Information you provide when contacting customer support

We may also collect basic website information, such as browser type, device information, and pages visited, to help us improve our website and make it easier to use.

How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Processing and delivering your orders

  • Processing payments securely

  • Providing customer service

  • Sending important updates about your orders

  • Improving our website, products, and shopping experience

  • Preventing fraud or unauthorized activity

  • Complying with legal requirements

We do not use your personal information for purposes unrelated to our business without your consent.

Your Information Is Safe With Us

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.

Payment information is processed through secure payment providers, and we do not intentionally keep sensitive payment information such as your full credit card number on our own systems.

While no website or online service can guarantee 100% security, we work to keep your information protected.

We Don't Sell Your Information

Your personal information is not for sale.

We do not sell, rent, or trade customer information to third parties for their own marketing purposes.

We may share limited information with trusted service providers when necessary to operate our business — for example, payment processors, shipping companies, website providers, or technology services. These providers receive only the information reasonably necessary to perform their services.

Marketing Communications

If you choose to receive promotional emails or messages from us, you can unsubscribe at any time by following the unsubscribe instructions included in those communications.

You will still receive necessary communications regarding orders, purchases, or other important account information.

Cookies

Our website may use cookies and similar technologies to remember preferences, keep our website functioning properly, understand how customers use our site, and improve your shopping experience.

You can adjust your browser settings to manage or disable cookies, although some parts of the website may not function properly without them.

Third-Party Links

Our website may occasionally contain links to other websites or services. We are not responsible for the privacy practices of those third-party websites. We encourage you to review their privacy policies before providing them with personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

We appreciate your trust and are committed to treating your personal information responsibly and respectfully.